Client Service Analyst - Hybrid

Descripción de la oferta

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

RESPONSIBILITIES

Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
Coordinate cross functional planning and execution for internal and client projects.
Recognize and connect the needs of the client with the products and solutions.
Track critical metrics to measure progress against quality initiatives.
Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

REQUIRED SKILLS

Excellent written and verbal English.
Ability to form strong working relationships across internal and external stakeholders.
Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
Knowledge or experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
Experience in Customer service or related positions (Preferable, not mandatory)
Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
Proficiency in creating reports and dashboards using business intelligence software.

WHAT YOU'LL LOVE ABOUT WORKING HERE

We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certification in the latest technologies.

Postularme ahora

Durante más de 50 años, hemos sido un socio dedicado a organizaciones de todo el mundo, ayudándolas a transformar y gestionar sus negocios.

Un colectivo diverso de más de 325.000 expertos estratégicos y tecnológicos en más de 50 países, todos estamos impulsados por una pasión compartida: liberar la energía humana a través de la tecnología.

A medida que aprovechamos la nube, los datos, la IA, la conectividad, el software, la ingeniería digital y las plataformas para abordar toda la amplitud de las necesidades empresariales, esta pasión impulsa un poderoso compromiso. Desbloquear el verdadero valor de la tecnología para su negocio, nuestro planeta y la sociedad para un futuro más inclusivo y sostenible.

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