Capgemini Colombia S.A.S.

Role: Client Service Analyst - Customer Services Required Skills: Excellent written and verbal English. Ability to form strong working relationships across internal and external stakeholders. Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables. Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders. Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution. Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures. Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams. Proficiency in creating reports and dashboards using business intelligence software. What You´ll Love About Working Here: We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certification in the latest technologies. Responsabilities: Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management. Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients. Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed. Coordinate cross functional planning and execution for internal and client projects. Recognize and connect the needs of the client with the products and solutions. Track critical metrics to measure progress against quality initiatives. Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools. Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication. Position Restrictions: Workplace: Bogotá. Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance. Work Schedule after three months: Sunday-Sunday (2 days off). Support Operation Schedule: 7:00 a.m - 7:00 p.m. 5 days per week, 9 hours per day. Rotational Shifts: 7:00 a.m -5:00 p.m or 9:00 a.m -7:00 p.m. This job offer is published under the exclusive ownership of ticjob.co

Rol: UX/Product Design Lead Description: Capgemini is seeking a highly motivated and detail-oriented Product Design Lead for a top 10 US Insurance Carrier. This role, as the UX/Product Design Lead, requires a thorough understanding of user and business needs. It involves conducting and leading strategic research, producing effective design deliverables for complex projects, and leading project teams. This role delivers ideas, designs and prototypes in clean Figma files that solve user needs within those technical constraints. Responsibilities include improving usability standards, modeling best practices, and ensuring project success. The lead also influences hiring, encourages cross-disciplinary collaboration, mentors junior team members, participates in thought leadership, and contributes to discussions on team vision and roadmap. Additionally, this role involves independently leading workshops and other collaborative activities with minimal consultation from leadership. Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. Requirements: Work Experience in This Field: 7-9 years. Experience with complex digital product design required. Online portfolio showcasing recent work demonstrating a strong sense of design clarity is required in order to be considered. English Proficiency: Fluent. Required Education: Bachelor's degree preferred. Online portfolio showcasing recent work required in order to be considered. Required Branches of Study. Design. Human-Computer Interaction, or related. Additional Preferred Branches of Study. Cognitive Psychology. Computer Science. Other Critical Skills: Product Design - Advanced. User Research - Advanced. Product Management - Advanced. Software / Tool Skills: Figma - Advanced. Skills: Human Centered Design. Problem-solving. Proactive in seeking out problems. Curiosity. Collaboration. Humility. Encouraging team participation and contribution. Focus on user outcomes. Superb communication. Benefits: Competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Performance Bonus. Note: Benefits differ based on employee level. Labor Conditions: Workplace: Colombia. Work Modality: Remote. Contract Type: Permanent. Salary Range: $19,000,000 - $20,000,000 This vacancy is advertised through ticjob.co

Role: Web Design Specialist Description: In this role you will be responsible for the content publishing, web design, functionality, and maintenance of web content and its applications. Duties can include: Development: Build and update the website, HTML (must have), JavaScript (nice to have). Performance and Analytics: Monitor website traffic and run analytics reports. Experience with Google Analytics is a must have. Production Support: Assist with the upkeep of the portal, including evaluating requests for modifications, making edits to graphics, videos, and other multimedia content. Troubleshooting issues when reported. Due to the nature of the position, some weekend and after-hours support is required. Business Requirements: Acts as the liaison between business and Agile scrum team to build and release of functionality. Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. Requirements: Total Work Experience: Minimum Required: 1-3 (Preferred: 4-6). Bachelor degree. English Proficiency - Fluent. Other Critical Skills: Solutioning: Collaborate with the client to determine the website's layout, user interface, and navigation. - Advanced. Solutioning: Collaborate with client to determine the website's layout, user interface, and navigation. - Advanced. Performance and Analytics: Monitoring website traffic and run analytics reports. - Intermediate. Production Support: Assist with the upkeep of the portal, including evaluating requests for modifications, making edits to graphics, videos, and other multimedia content. Troubleshooting issues when reported. - Intermediate. Business Requirements: Acts as the liaison between business and Agile scrum team to build and release of functionality. - Intermediate. Software / Tool Skills: Adobe Photoshop - Advanced. Adobe Dreamweaver - Intermediate. Enterprise Content Management Systems: Adobe Experience Manager, Optimizely - Intermediate. Benefits: Competitive compensation and benefits package: Competitive salary and performance-based bonuses. Comprehensive benefits package. Career development and training opportunities. Flexible work arrangements (remote and/or office-based). Dynamic and inclusive work culture within a globally renowned group. Private Health Insurance. Pension Plan. Paid Time Off Training & Development. Performance Bonus. Note: Benefits differ based on employee level. Labor Conditions: Workplace: Colombia. Work Modality: Remote. Contract Type: Permanent. Salary Range: $11,000,000 - $12,000,000 This vacancy is advertised through ticjob.co