Jobs Helpdesk / Support SAP in Colombia

Estás son las últimas ofertas de trabajo de Helpdesk / Support SAP in Colombia encontradas.


  • 29/03/2023

    Amazonas, Antioquia, Arauca, Atlántico, Bolívar, Boyacá, Caldas, Caquetá, Casanare, Cauca, Cesar, Chocó, Córdoba, Cundinamarca, Guainía, Guaviare, Huila, La Guajira, Magdalena, Meta, Nariño, Norte de Santander, Putumayo, Quindío, Risaralda, Santander, Sucre, Tolima, Valle del Cauca, Vaupés, Vichada, San Andrés, Providencia y Santa Catalina, Bogotá

    N-IX is looking for a talented Middle Application Support Engineer to join our team! Our client is one of Europe's fastest-growing mobile companies with over five million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model. Requirements: 2+ years of experience working with incidents/customer support. Strong experience in writing complex SQL Queries. Skills in reading logs, making root cause analysis. Good level of written and spoken English. Goals: Reducing amount of tickets raised by customers. Reducing alerts amount. Improving service quality by increasing monitoring time. Speed up issue investigation. Share information in the team. Improve daily support activities. Reduce the daily operational activity of developers. Would be a plus: IIS. Azure: LogicApps/Functions, Service Fabric, API Apps, AKS. MS CRM. GIT / Azure DevOps. Ability to read and understand .NET Code. ITIL. We offer: Flexible working format - remote, office-based or flexible. A competitive salary and good compensation package. Personalized career growth. Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more). Active tech communities with regular knowledge sharing. Education reimbursement. Paid vacation days, sick leaves, and days off. Healthcare & Sport program. Medical insurance. Memorable anniversary presents. Corporate events and team buildings. Responsibilities: Tech support analyst responsibilities, managing the day-to-day operation of the Development team: Incident management: handling customer complaints, P1, P2, P3. Root Cause analysis. Problem management (highlight often appeared issues). Jira bug/task creation. System improvements advising. Hands-on Alerting/Monitoring; review and improve existing alerting. Creating and updating documentation (business flow and how things are working under the hood). Cross-team (tech/business) communication. Post-incident analysis (Report preparation, script creation for affected data issue resolving). Data quality check (fixing data inconsistency/discrepancy). Labor Conditions: Workplace: Colombia - Remote. Type of Contract: indefinitely. Salary: to be agreed according to experience. This vacancy is disclosed through

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