Trabajo Técnico Soporte en Sitio en Colombia

Nos encontramos en la búsqueda de un Ingeniero de Soporte en Sitio Bilingüe para unirse a nuestro equipo en la ciudad de Cali. Esta posición está orientada a profesionales recién graduados con interés en desarrollar su carrera en soporte técnico dentro de entornos regulados. Perfil requerido: Técnico, Tecnólogo o Ingeniero recién graduado en Sistemas, Informática o carreras afines. Experiencia de seis (6) meses a dos (2) años. Experiencia previa (prácticas o laboral) en Empresas del Sector Farmacéutico o de Alimentos. Conocimiento de normativa y procesos en entornos regulados (deseable). Experiencia en Soporte Técnico Desktop (Hardware y Software). Apoyo en la instalación y configuración de equipos. Gestión y soporte a usuarios (creación, administración y atención de incidentes). Inglés conversacional y escrito, ya que el soporte se brinda a usuarios de diferentes regiones. Buscamos una persona: Con orientación al servicio y buena comunicación. Proactiva, organizada y con interés en aprender. Capaz de trabajar en ambientes multiculturales y con usuarios internacionales. Condiciones del cargo: Ubicación: Cali. Modalidad: Híbrido, 4 días presenciales en oficina y 1 día remoto. Residencia: Preferiblemente vivir en el norte de Cali. Tipo de Contrato: A término indefinido. Salario: A convenir de acuerdo a la experiencia. Esta vacante es divulgada a través de ticjob.co

Your role: As a Server Virtualization Engineer, you will be a key member of our Technical Assistance Centre, providing expert network support for enterprise customers primarily in the US/Canada regions. You will be responsible for troubleshooting and resolving complex network and virtualization issues while ensuring exceptional customer satisfaction. In this role you will play a key role in: Troubleshooting Level 1/2/3 network issues for enterprise customers, with a focus on server virtualization environments Installing, configuring, maintaining, and troubleshooting blade and rack servers in virtualized environments Achieving all defined KPIs and SLAs while ensuring high customer satisfaction Engaging effectively with customers through both written and verbal communication Collaborating with stakeholders to drive issues to resolution efficiently Creating technical documentation covering best practices and troubleshooting approaches Mentoring new team members and sharing knowledge across the organization Your profile: Bachelor's degree in Computer Science, Information Technology, or related field 2 - 4 yrs of experience working in related roles (Tech support) Strong understanding of OSI layers and relevant protocols at each level Knowledge of common LAN, WAN, and Datacenter architectures Excellent troubleshooting skills and problem-solving mindset Strong English communication skills (B2 level minimum) Relevant certifications such as CCNA (Desirable) What you'll love about working here: Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more. Digital campuses and academy: Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications. Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise. Labor Conditions: Workplace: Bogotá. Availability to hybrid model in Bogota (2 days on site). Type of Contract: Fixed-term. Salary: to be agreed according to experience. Local content: At Capgemini LATAM, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position. This vacancy is disclosed through ticjob.co